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PRIVACY POLICY
At Callaway Golf Canada, we are committed to respecting your privacy (click here to find out who we are). As a visitor to one of our websites, we only want to contact you if you wish to be contacted by us. With that in mind, we offer you the following details of how we gather, use, share and protect the information collected at this website and, as applicable, through our customer service department in connection with this website. This Privacy Policy does not apply to your use of non-Callaway Golf websites linked to or from this website.
By visiting our website, you are accepting the terms and conditions described in this Privacy Policy.
1. What kinds of Personal Information does Callaway Golf Canada collect?
2. What are cookies?
3. Why does Callaway Golf Canada collect Personal Information and how is it used?
4. How do I let Callaway Golf Canada know that it is okay to contact me?
5. Where does Callaway Golf Canada store Personal Information and is it secure?
6. How long will Callaway Golf Canada store my Personal Information?
7. Does Callaway Golf Canada share Personal Information with anyone?
8. What is the process for reviewing and correcting Personal Information?
9. Does Callaway Golf Canada offer links to other websites?
10. What about Personal Information received from 3rd parties?
11. What about the privacy of children?
12. What happens if Personal Information is not provided?
13. How can I stop receiving communications from Callaway Golf Canada?
14. What happens when changes are made to this Privacy Policy?
15. When was the Privacy Policy last updated and when do those changes take effect?
1. What kinds of Personal Information does Callaway Golf Canada collect?
Callaway Golf Canada websites can collect “Personal Information” about you in a number of ways. One way we do this is by directly requesting information from you (such as during customer service communications, as part of a sweepstakes or contest entry form, on registration pages, in response to a survey or on similar web pages where you are able to enter information into data fields and then send this information back to Callaway Golf Canada). You may be asked to provide us with your name, address, password reminders (such as your mother’s maiden name or the name of your favourite pet), phone number, fax number, email address, shipping address and similar information about you as an individual. We may also ask you questions about your golf game, your buying preferences or your lifestyle.
Another way we collect information is by automatically recording information about your visit to our websites. For example, we might collect data regarding your activity while on our websites or record the web pages that you have chosen to visit. This is a common practice for many websites on the Internet. The information collected does not personally identify you, but may be helpful to us for marketing purposes or improving the services we offer. We refer to this type of information as “General Data.” For example, we automatically log visitors' domain and IP addresses (a unique string of numbers that identifies a computer on the Internet). This General Information does not identify you and is not Personal Information. At times, this General Data may be combined with information that you have provided (as described in the preceding paragraph), hence becoming capable of identifying you. This will become Personal Information and receive protection as recognized by law. As described below, we also use cookies to enable the website to personalize your future visits and to help you navigate.
From time to time, you may also be given the opportunity to give us feedback about our products or services or to post messages for others to read. Sometimes this is done anonymously. Other times your name or other identifying features may be attached. This process will always be voluntary and we will explain to you how the information will be used whenever we ask for it.
Callaway Golf Canada intends to give you as much control as possible over your Personal Information. In general, you can visit Callaway Golf Canada on the Internet without telling us who you are or revealing any Personal Information about yourself. There are times, however, when we may need your Personal Information in order to do such things as process an order, respond to your information requests or to allow you to participate in online promotions.
If you choose to give Callaway Golf Canada Personal Information via the Internet, it is also our intent to let you know how we will use such Personal Information. If you tell us that you do not wish to have this Personal Information used as a basis for further contact with you, we will respect your wishes. You can call us at 1-800-387-7000. You can also email mycallawaycs@callawaygolf.com for more information or you can write to us by addressing requests to Callaway Golf Canada, Internet Customer Care Inquires, 250 Courtland Avenue, Concord, ON L4K 4N3.
2. What are cookies?
"Cookies" are pieces of information that a website transfers to your hard drive for record-keeping and other purposes. Cookies allow the website to remember important information that will make your use of the site more convenient and efficient. Like many websites operators, Callaway Golf Canada uses cookies for a variety of purposes in order to improve your online experience. For example, we may track the total number of visitors to our site on an anonymous aggregate basis. We may also employ cookies so that we remember you when you return to the site, to keep track of the web pages that you have looked at, to administer certain online contests, sweepstakes and promotions, and to help customize your Callaway Golf Canada web experience. We also may associate a cookie file with information you provide us, in which instances it will recognized as Personal Information.
Use the Options menu in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. Click on the "Help" section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features offered on Callaway Golf websites. In addition, the Privacy Commissioner of Canada provides helpful information about online privacy on their website: http://www.privcom.gc.ca.
3. Why does Callaway Golf Canada collect this Personal Information and how is it used?
We need Personal Information to help us improve our services to you; we want to make it easier to tailor our products and services to your particular needs. We also want you to have the most enjoyable Internet experience possible.
With that in mind, Callaway Golf Canada collects Personal Information in order to:
- Make the website easier for you to use by not having to enter information more than once.
- Provide information faster.
- Create content more relevant to you.
- Adjust the website to your personal preferences.
- Conduct contests, sweepstakes and promotions.
- Help you quickly find products, services or information available from Callaway Golf Canada.
- Make improvements to the website.
- Assess general trends within the website.
- Alert you to new products, contests, sweepstakes, special offers, updated information and other services that Callaway Golf Canada thinks might be of interest to you. This might be done through direct contact with you or by customized postings on our websites.
- Where you have given us your permission we also might authorize other companies to contact you directly.
- Enable you to use certain customized features and to save information for later visits to the website.
- Create and deliver other similar business-related features and services.
- Offer you occasional opportunities to provide us with feedback about our products or services.
4. How do I let Callaway Golf Canada know that it is okay to contact me?
When you provide us with your Personal Information, you also may be asked whether you would like to receive future contacts from Callaway Golf Canada and from our select business partners and affiliates (as described in Section 7 below). You elect to receive these future contacts by “opting in” in the designated check box. Once you opt-in, you are granting us permission to use the Personal Information as described in this Privacy Policy. Your election to opt-in also is your agreement that we may share your Personal Information with selected business partners and affiliates. The opt-in process further means that Callaway Golf Canada and the entities that we share your Personal Information with (as described below) may contact you directly in accordance with this Privacy Policy. Whenever we share Personal Information pursuant to this Privacy Policy, we will ensure that the party receiving the Personal Information may only use it for a specific, limited purpose in accordance with this Privacy Policy and as agreed upon in advance by Callaway Golf Canada. We also may use confidentiality agreements to further protect Personal Information that becomes the property of Callaway Golf Canada.
If you provide us with Personal Information such as your mailing address, telephone number or facsimile number, and tell us that we may contact you, we may also get in touch with you by one of these methods.
5. Where does Callaway Golf Canada store this Personal Information and is it secure?
To enable us to offer consistent service to our customers, wherever they may live, we manage most of our Internet sites from within Canada and the United States. Personal Information may be collected outside of Canada and transferred to Canada in certain instances. Personal Information may also be collected within Canada and transferred and stored in the United States. Personal Information that we collect may also be transferred to and stored by third parties who perform services and carry out functions on our behalf and/or in connection with an order. These include, among others, data management and analysis companies, marketing professionals, fraud protection services, website evaluators and the like. To the extent that information is shared with these third parties, we will ensure that the Information may only be used for a specific, limited purpose in accordance with this Privacy Policy and as agreed upon in advance by Callaway Golf Canada (subject to section 7 - Law Enforcement, Regulatory Agencies and Legal Proceedings – below).
Callaway Golf Canada takes precautions to protect your Personal Information, including our policy of allowing access to this Information to only to those parties specified in section 7, for the purposes therein. We also use available technology and encryption, when legally required or when appropriate for your protection, to provide a more secure environment and to reduce the chance of unauthorized access.
Personal Information is stored in a secure environment protected by a combination of physical and technical measures. The Personal Information may be kept in separate locations or it may be aggregated into reports, lists or databanks. There is no general public access to Personal Information. In some cases, the Personal Information may be encrypted before you conduct your transaction, using appropriate secure technology. If you send us correspondence such as email or postal mail, or contact us by phone, we may collect such Personal Information in a file specific to you. These files will also be stored in secure locations.
Always keep in mind, however, that the Internet is not a secure system and you should be cautious about the Personal Information you disclose while you are online. Although we take steps to protect your Personal Information against loss, misuse and alteration, as is the case with all computer networks linked to the Internet, we cannot absolutely guarantee the security of your Personal Information provided over the Internet and we will not be responsible for loss, misuse or alteration of the Personal Information. In addition, the Privacy Commissioner of Canada provides helpful information about online privacy on their website: http://www.privcom.gc.ca.
6. How long will Callaway Golf Canada store this Personal Information?
We will remove the Personal Information within a reasonable period of time after receiving your request to do so. Otherwise, the Personal Information will be stored in a secure and protected environment for as long as we believe it necessary to serve you and to carry out the other purposes for which we collected the Personal Information. In addition, legislation might oblige us to store this Personal Information for a certain period of time.
To understand how you can amend or update your Personal Information, please refer to the appropriate question in this Privacy Policy.
7. Does Callaway Golf Canada share this Personal Information with anyone?
We understand that your privacy is important to you. It is our policy not to disclose Personal Information about our website visitors without your explicit consent. This consent is given by your election to "opt-in" at the time you provide us with the Personal Information. Once you opt-in, you are granting us permission to use the Information as described in this Privacy Policy. Your election to opt-in constitutes your agreement that we may share your Personal Information with selected business partners and affiliates. The opt-in process further means that Callaway Golf Canada and the entities that we share your Information with (as described below) may contact you directly in accordance with this Privacy Policy. Whenever we share Personal Information pursuant to this Privacy Policy, we will ensure that the party receiving the Personal Information may only use it for a specific, limited purpose in accordance with this Privacy Policy and as agreed upon in advance by Callaway Golf Canada. We also may use confidentiality agreements to further protect Personal Information that becomes the property of Callaway Golf Canada.
From time-to-time, in order to provide you with the services and information that you have requested, to conduct contests, promotions or sweepstakes or to provide you with services, information and products that we think might be of interest to you, we may share your Personal Information with the following entities and individuals:
Our Corporate Entities: This includes Callaway Golf Canada and our parent Callaway Golf Company and its other subsidiaries (collectively, the "Callaway Golf Companies"). Currently, Callaway Golf has subsidiaries in the United States, Canada, China, Europe, Japan, Korea and Australia. In addition to the Callaway Golf® brand of products, Callaway Golf's brands include, among others, Odyssey®, Top-Flite® and Ben Hogan®. To the extent that Information is shared among the Callaway Golf Companies, or to the extent that one of our affiliated companies obtains your Personal Information directly from you, we will ensure that the Personal Information may only be used in accordance with this Privacy Policy. In the event that one or more of the Callaway Golf Companies merges with, acquires or is acquired by another company, in whole or in part, we may also share Personal Information with this other business entity and/or transfer this information as a company asset. If this occurs, we will require that this other business entity follow this Privacy Policy with respect to your Personal Information. (References in this Privacy Policy to “Callaway Golf Canada”, "Callaway Golf”,"our", "we" or "us" mean all of the Callaway Golf Companies. The privacy policies that apply to our various websites are very similar to this one, although you might find differences in the language depending on the country of origin of the particular website.)
Licensees, Licensors and other Business Partners: The Callaway Golf Companies may enter into business dealings, license agreements or other contracts with third parties (we call these relationships "Third Party Agreements"). In connection with these Third Party Agreements, the Callaway Golf Companies may license various trademarks and other intellectual property rights to third parties. At other times, the Callaway Golf Companies may receive permission from a third party to use the third party’s trademarks or intellectual property rights. In addition, Callaway Golf Canada may enter into business relationships or contracts with other companies for a variety of goods and services. To the extent that Personal Information is shared with these third parties, we will ensure that the Personal Information may only be used for a specific, limited purpose in accordance with this Privacy Policy and as agreed upon in advance by Callaway Golf Canada.
Third Party Service Providers and Golf Retailers: In some instances, your Personal Information will be shared with third parties who perform services and carry out functions on our behalf. These include, among others, data management and analysis companies, marketing professionals, fraud protection services, website evaluators and the like. These companies and individuals may be used, among other ways, to provide customer service, send emails or post mailings, update customer lists and provide marketing services and support.
Marketing, Advertising and Website Hosting Companies: Occasionally, the Callaway Golf Companies utilize the services of outside agencies, companies or individuals to run marketing campaigns, respond to information requests, coordinate contests, sweepstakes and promotions or to host or operate websites and web pages that are connected with our business. We may also contract with third parties to help us better understand your web usage preferences or to analyze data that we collect on our websites and elsewhere. To the extent that Personal Information is shared with these third parties, we will ensure that the Personal Information may only be used for a specific, limited purpose in accordance with this Privacy Policy and as agreed upon in advance by Callaway Golf Canada.
Consultants and Corporate Service Providers: The Callaway Golf Companies may use third parties to help us operate various aspects of our business. This might include people or companies that we bring in to help us understand how to more efficiently operate our business. It also might include third parties that we may use to outsource or help facilitate one or more aspects of our business (e.g. customer service, co-branding issues, manufacturing, etc.). To the extent that Personal Information is shared with these third parties, we will ensure that the Personal Information may only be used for a specific, limited purpose in accordance with this Privacy Policy and as agreed upon in advance by Callaway Golf Canada.
Business Transfers: As noted above, in the event that all or substantially all of our assets are sold or transferred to another party, or in case a transaction occurs in which your Personal Information is one of the business assets transferred, all Personal Information that has been collected and stored may be one of the business assets that we transfer. You will be notified of such a transfer in accordance with Paragraph 14, below.
Law Enforcement, Regulatory Agencies and Legal Proceedings: The Callaway Golf Companies may share your Personal Information with government entities, authorized law enforcement personnel, regulatory bodies or as part of legal proceedings, in response to a valid subpoena or court order or as required by applicable law.
Furthermore, in the event that Personal Information is transferred, processed and stored in the United States, the United States governments, courts or law enforcement or regulatory agencies may be able to obtain disclosure of Personal Information through the laws of the United States. Use of this website constitutes prior written notice of disclosure of Personal Information by law as described in this paragraph.
8. What is the process for reviewing and correcting Personal Information?
You may request a copy of the Personal Information that Callaway Golf Canada has collected. You may also correct any inaccuracies contained in Personal Information. We do not charge for Personal Information requests, although we may charge you a fee to cover our reasonable costs of actually providing you with a copy of your Personal Information. We will notify you of the approximate costs before processing the request and confirm that you still want to proceed with the request. We will require proof of your identity. Please address requests to Callaway Golf Canada, Internet Customer Care, or email mycallawaycs@callawaygolf.com. We will provide you with a readable copy of the Personal Information within a reasonable time period after your request (no later than 30 days after receipt of your request) although we will acknowledge your request within 14 days). Callaway Golf Canada may extend the 30-day response time limit for another 30 days in certain circumstances as recognized by law. You may challenge the Personal Information that we hold about you, and, where appropriate, you may have the Personal Information corrected or completed. In some instances recognized by law, we may refuse to provide you with a copy of the Personal Information or change the Personal Information, but we will give you reasons for our refusal.
We also welcome your questions, comments and suggestions about our Privacy Policy. Please send your comments to Callaway Golf Canada, Internet Customer Care Inquires, 250 Courtland Avenue, Concord, ON L4K 4N3.
9. Does Callaway Golf Canada offer links to other websites?
We also may offer links to websites that are not operated by Callaway Golf Canada. If you visit one of these linked sites, you should review their privacy and other policies. We are not responsible for the policies and practices of other companies. Similarly, while all websites operated by the Callaway Golf Companies have similar privacy policies that govern their use and operation, policies may vary from site to site based upon local customs, practices or laws or due to circumstances unique to that site. Please review the privacy policy of each site to determine the privacy policies of that site.
10. What about Personal Information received from third parties?
Any Personal Information that Callaway Golf Canada receives from third parties is subject to the privacy polices of those entities. We are not responsible for the policies and practices of other companies. You should carefully review the privacy policy of any third party to make sure you are comfortable with how they are going to treat your Personal Information. For example, some companies may require you to opt-out of their information exchange programs. In those instances, Callaway Golf Canada may receive and/or use Personal Information gathered by these outside companies or agencies, and the handling and processing of your data will be governed by such third parties policies and not by this Callaway Golf Canada policy.
11. What about the privacy of children?
Protecting the privacy of children is important. Our website is not directed at children under the age of majority of the Province in which they reside nor do we knowingly solicit or collect Personal Information from children under the age of majority of the Province in which they reside. If we become aware that a user is under the age of majority of the Province in which they reside and has signed up without prior verifiable parental consent, we will remove his or her Personal Information from our files. We do not sell or ship any items ordered through this website to anyone who we know to be under the age of majority of the Province in which they reside.
12. What happens if Personal Information is not provided?
If you choose not to provide Personal Information, you will still, in most cases, be able to use many of the website features. However you will not be able to access areas that require registration or participate over the Internet in contests, sweepstakes or similar promotions, nor will you be able to make purchases. Even if you do not provide Personal Information, we will sometimes collect General Data about how you have used the website. This is information that does not personally identify you, but which may be helpful for marketing or improving the services we offer. (Click here for more information on General Data that is collected when you visit our websites and on how we use cookies.)
13. How can I stop receiving communications from Callaway Golf Canada?
If you wish to stop receiving communications from us or would like us to cease processing your Personal Information in any other way, you can write to us at: Callaway Golf Canada, Internet Customer Care Inquires, 250 Courtland Avenue, Concord, ON L4K 4N3 or email mycallawaycs@callawaygolf.com. We will also provide you with a return email opt-out address in each email that we send to you so that you may opt out of receiving future email communications. This return opt-out address will be operational for at least 30 days following the date the email was originally sent to you. mycallaway.ca site and e-blasts also contain unsubscribe tools.
14. What happens when changes are made to this Privacy Policy?
From time to time, it may be necessary for Callaway Golf Canada to change this privacy policy. We suggest that you check here periodically. Such modifications are automatically effective upon posting. You can be assured, however, that any changes will not be retroactively applied and will not alter how we handle previously collected Personal Information. If at any point we desire to use your Information in a manner different than that stated at the time it was collected, we will notify you by email and give you the chance to indicate whether you consent to the proposed use.
By visiting our website, you are accepting the terms and conditions described in this Privacy Policy, on our Legal Statement and on other locations throughout these web pages.
Please see our terms and conditions for additional information.
15. When was the Privacy Policy last updated and when do those changes take effect?
This Privacy Policy was last updated on December 12, 2009 and all changes are effective immediately.
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